Shipping policy

Shipping

Where we ship: the United States.

Cost: free standard shipping on every order.

Processing time: orders are processed within 1–3 business days.

Delivery time: most orders arrive about 8 days after they ship. Busy periods and carrier delays can make it longer.

Tracking: you get a tracking number by email as soon as your order ships. Tracking can take 24–48 hours to start updating.

Address changes: if you spot a mistake in your address, email us right away and we'll correct it if the order hasn't shipped yet.

Shipping protection is an optional add-on at checkout. If you choose it, we cover the following at no cost to you:

Lost in transit: tracking hasn't updated for 10 or more days, or the carrier confirms the package is lost. We send a replacement.
Stolen after delivery: tracking shows delivered but the package is missing. Tell us within 5 days of the delivery date and we send a replacement.
Arrived damaged: email a photo within 7 days of delivery and we send a replacement.

What you should know:

Shipping protection is a promise from Rally Relief, not an insurance product, and no third-party insurer is involved.
It covers one replacement per order.
It doesn't cover addresses entered incorrectly, packages refused at delivery, or damage caused after normal use begins.
It costs $3.95 and isn't refundable once your order has shipped.
If you didn't buy shipping protection and your package is lost or stolen, we'll help you file a claim with the carrier, but we can't replace the order for free.

To make a claim, email rallyrelief.support@gmail.com with your order number and, for damage, a photo. We reply within 1 business day.