Refund policy

Returns and refunds

We want you to be happy with your Rally Therma Wrap. If it isn't right for you, you can return it within 30 days of delivery for a refund.

What we accept

• Returns requested within 30 days of the delivery date.
• The wrap, the extension strap and the manual, in the condition you received them. Light use is fine — you have to try it on and turn it on to know if it works for you.
• Items that aren't damaged beyond normal testing and aren't missing parts.

How to start a return

Email rallyrelief.support@gmail.com with your order number and a short note about the problem. We reply within 1 business day and send you the return address. Please don't ship anything back before you hear from us, because returns sent without a return authorization can't be matched to your order.

Who pays return shipping

• Arrived damaged, faulty or incorrect: we cover it. Send a photo and we'll send a replacement or refund you.
• Changed your mind: you cover the return shipping.

Refunds

Once your return arrives we inspect it and refund your original payment method within 3 business days. Your bank usually takes another 3–10 business days to post it. Original shipping charges aren't refunded unless the return is our fault.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible.

Exceptions

For hygiene reasons we can't resell returned wraps, so please return items complete and reasonably clean. We can't accept returns more than 30 days after delivery.

Contact

Rally Relief — rallyrelief.support@gmail.com. We answer emails within 1 business day, Monday to Friday.